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Can I book the studio before or after regular hours?Yes. Regular opening hours are 9am to 8pm. To book the space before or after, the price is 60€/hour.
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How early do I need to book the space?Bookings should be made as early as possible to guarantee the availability of the space.
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What if I need to postpone the booking to another date?Please send us an email to hello@storyinabox.pt informing us of the new date you want to book the studio, so we can check availability and process the rebooking. If you postpone 5 working days or more before the session date you won’t be charged (you’ll just pay the remaining 50% on the new day you want to book). If you postpone 4 working days or less before the session you will be charged an extra 15%.
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Can I extend my session for longer than the booked time?Yes, as long as there are no other bookings after yours, you’re welcome to extend your session, but you must confirm with us before. Extra hour fees will then apply.
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How can I cancel a confirmed booking?If you need to cancel please email us at hello@storyinabox.pt. If you cancel 5 working days or more before the session date you will only be charged 50% of the total value (corresponding to the pre-payment needed to confirm your booking). If you cancel 4 working days or less before the session you will need to pay the full amount.
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Can I arrive early to set up or leave later to disassemble and clean?The booked hours include setup time, disassembling and cleaning. Because we might have back-to-back booked sessions it is imperative that you use only the time that you booked.
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Is there a minimum number of hours to rent the studio?Yes, bookings require at least 2 hours.
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How can I book the space?You can fill the form at the end of our “Studio Rental” page, or send an e-mail directly to hello@storyinabox.pt to confirm availability and discuss details. To guarantee your booking, after receiving a confirmation email from us, you’ll need to make a pre-payment of 50% of the total value. Only then your booking is fully confirmed. The remaining 50% will be paid until the day of the booking.
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I’ve booked more hours than needed. Can I get a refund for the time I didn’t use?Unfortunately, we cannot refund you for the time you booked and did not use, since we have reserved the space for you for the requested amount of time.
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Can I visit the studio before booking?Of course, we’re happy to show you our space. However, the studio is not open to the public, meaning that if you plan on visiting the space, you will always need to schedule a visit with us before. Please send us an e-mail to hello@storyinabox.pt to check our availability to show you around.
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Does the studio have video surveillance?Yes.
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Does your WC have showers?No.
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Is there anything I need to do once my booking time ends?Please make sure the studio is clean and tidy once you finish your session. The studio must be left the same way you found it or we will charge you a 40€ cleaning fee.
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What is your policy in case of damage or dirt on the paper backdrops?In case of damage to the paper backdrops, whether accidental or due to negligence, a fee of €10 + VAT will be charged per meter.
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Can I wear shoes in the studio?In the working area of the studio you must be barefoot, use socks or shoe protections (offered by the studio).
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Does the studio have AC or fan?Yes, we have AC and a fan.
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Do you have a make-up station and dressing room?Yes, we have a 10m2 dressing room with a full-body mirror, clothing rack with hangers, steamer, privacy curtains and a make-up station with three chairs, several plugs, a large mirror.
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What happens if we inadvertently damage the studio or equipment?If any damage occurs in the studio during the rental, whether accidental or due to negligence, the corresponding payment should be made at the time by the responsible person for the rental.
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Can I bring my pets?Yes, at the office / lunch area (orange area in the floorplan). You’re welcome to bring your own food and drinks. The studio has a fridge, microwave, coffee machine, paper cups and tea kettle. For your convenience, we can provide coffee capsules, tea sachets and bottled water at the studio for an extra fee. Please be mindful of where you eat and drink so as to not make any damage. Eating and drinking at the white cyclorama area is strictly prohibited.
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What is your policy in case of damage or dirt on the Infinity Wall (white cyclorama)?Stepping or leaning on the curved area and back wall of the Cyclorama is strictly prohibited, as well as dragging equipment/props (objects must be carried instead of dragged). If any damage is verified, whether accidental or due to negligence, a fee of €2000 + VAT will be charged.
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Is there a WC?Yes.
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Do you have a car park?There’s plenty of free parking in front and around the studio.
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Does the studio have wifi?Yes.
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What is the area and configuration of the studio?You can check the studio layout here.
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Does the studio have natural light?Yes.
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What equipment is included?CONTINUOUS IGHT SmallRig 3621 RC220B COB LED Light Bi-Color (2x) SOFTBOX SmallRig 3585 RAD55 Parabolic Softbox (2x) STAND Manfrotto A0030CS Steel Baby Stand 30 (2x) REFLECTOR Avenger I4834 Reflective Display Gold/White 120x90cm FILTERS Ecolour+ Sheet filters (several colors available).
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Can I bring my own backdrop?Yes. Our backdrop support allows for backdrops up to 3m wide.
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Does the studio provide backdrops?Yes, we have four backdrop colors available, including Chroma Key.
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Can you provide other equipment?We can supply cameras, lenses, extra lighting, grip in our studio rental service for an extra fee.
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Can I also rent the studio for castings?Yes. You can either rent the studio and take care of your own casting process, or you can hire our casting services and we’ll do all the casting process for you. Contact us for more info.
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Can I order catering?Yes, we can provide you with a catering service (prices upon request). It may be served at the office / lunch area (orange area in the floorplan). Please be mindful of where you eat and drink so as to not make any damage. Eating and drinking at the white cyclorama area is strictly prohibited.
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Can you provide a crew?Of course, we can always supply crew in site. Please contact us to tell us about your needs and we’ll give you a quotation.
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Can I get hair and makeup services?Of course! You can bring your own makeup and hair crew or you can ask us for it.
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Can I also rent the studio for workshops?Of course! We would love to welcome your workshop in our studio, as long as the activity involved respects our space. We can provide one table and 14 chairs.
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What are the available payment methods?You can pay with MBWAY, Revolut or through a bank transfer.
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What are the payment conditions?If you’re booking more than 5 work days in advance, you will need to pay 50% upon booking to ensure availability, and the remaining 50% on the day itself. If you’re booking 5 or less work days in advance, you will need to pay 100% upon booking. Bank charges must always be paid by clients.
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