Question 1

How can I book the space?

Accepted Answer

Send an e-mail directly to hello@storyinabox.pt to confirm availability and discuss details. If you’re booking more than 5 work days in advance, you will need to pay 50% upon booking to ensure availability, and the remaining 50% until the day itself. If you’re booking 5 or less work days in advance, you will need to pay 100% upon booking.Bank charges must always be paid by clients.

Question 2

How early do I need to book the space?

Accepted Answer

Bookings should be made as early as possible to guarantee the availability of the space.

Question 3

Can I visit the studio before booking?

Accepted Answer

Of course, we’re happy to show you our space. However, the studio is not  open to the public, meaning that if you plan on visiting the space, you  will always need to schedule a visit with us before. Please send us an  e-mail to hello@storyinabox.pt to check our availability to show you around.

Question 4

Can I book the studio before or after regular hours?

Accepted Answer

Yes. Regular opening hours are 9am to 8pm. To book the space before or after, the price is 50€/hour.

Question 5

Is there a minimum number of hours to rent the studio?

Accepted Answer

Our minimum booking is a Half Day, for up to 4 hours. You can also book a Full Day, for up to 8 hours, or choose our Monthly Plan, which includes 3 bookings per month of up to 8 hours each. Additional hours can be added at the applicable hourly rate.

Question 6

Can I arrive early to set up or leave later to disassemble and clean?

Accepted Answer

The  booked hours include setup time, disassembling and cleaning. Because we  might have back-to-back booked sessions it is imperative that you use  only the time that you booked.

Question 7

Can I extend my booking beyond the reserved time?

Accepted Answer

Yes,  as long as there are no other bookings after yours, you’re welcome to  extend your session, but you must confirm with us before. Additional hours can be added to your booking and are charged per hour.

Question 8

I’ve booked more hours than needed. Can I get a refund for the time I didn’t use?

Accepted Answer

Unfortunately,  we cannot refund you for the time you booked and did not use, since we  have reserved the space for you for the requested amount of time.

Question 9

What if I need to postpone the booking to another date?

Accepted Answer

Please send us an email to hello@storyinabox.pt  informing us of the new date you want to book the studio, so we can  check availability and process the rebooking. If you postpone 5 working  days or more before the session date you won’t be charged (you’ll just  pay the remaining 50% on the new day you want to book). If you postpone 4  working days or less before the session you will be charged an extra  15%.

Question 10

How can I cancel a confirmed booking?

Accepted Answer

If you need to cancel please email us at hello@storyinabox.pt.  If you cancel 3 working days or more before the session date you will  only be charged 50% of the total value (corresponding to the pre-payment  needed to confirm your booking). If you cancel 2 working days or less before the session you will need to pay the full amount.

FREQUENTLY ASKED QUESTIONS